1st PassSage product suite:

Run your home care agency from one portal.

Built by a franchise owner. For franchise owners.

18 live dashboards, a daily AI briefing, HCSSA compliance tracking, and marketing automation — all fed from live AxisCare data. No more running the agency from a dozen browser tabs.

Sunny Valley HC  |  Ops Portal  |  Daily Briefing · Round Rock, TX

Today at a glance

23 visits scheduled  ·  22 covered  ·  1 open
QAPI Readiness 97%
Schedule Integrity 96.4%
High-Acuity Clients 5
Retention Watchlist 20
Hours this week 2,843
Annual Run-Rate $2.2M
Sage
Sage: Top retention risk today — Layla H, 4 no-shows in 30 days, hours down 25%. Concurrent triage needed for 2 high-acuity clients.
Updated 8:00 AM | Live data
🏥 Built for HCSSA-licensed agencies · Live demo running on Sunny Valley Home Care · Round Rock, TX
18 Dashboards
Every domain, one portal
Daily 8 AM
AI briefing in your inbox
HCSSA-Ready
Survey-defense-grade tracking
Base44 + Python
RBAC, AI chat, share tokens
01 · THE PROBLEM

Agency Operations are Broken

Scheduling lives in AxisCare. Compliance deadlines live in the RN's head. Financials live in QuickBooks. Reviews live in Google. Marketing lives in Canva. Nothing talks to anything.

How most agencies run

  • The owner toggles between AxisCare, QuickBooks, Gmail, Slack, and Canva all day
  • "Who's at flight risk?" gets a shrug. Turnover is always a surprise.
  • HCSSA survey readiness is a binder no one wants to open
  • "Did anyone follow up on…" lives in a running Slack thread
  • Royalty submissions eat 30 minutes every Monday
  • The RN holds all the institutional knowledge in her head

How the Ops Portal runs

  • One portal. Live AxisCare data fuels 18 dashboards.
  • Retention Radar scores every caregiver on flight risk. Surprises end.
  • QAPI Phase 1 readiness is a live score with check-by-check findings
  • Daily 8 AM briefing email — unassigned shifts, watchlist, payroll watch
  • Royalty Report auto-drafts every Monday. 30 min becomes 2.
  • Business IQ chat answers "Who? How? Why?" — every answer cites its source
"Who's at flight risk this month?"
Sage, your operations coach

Let me check the data…

YOUR AGENCY OPERATIONS COACH

Meet Sage.

Sage is the Business IQ chat sitting on top of every portal page. She doesn't search documentation — she queries your live agency data and cites the source row for every answer:

  • ·"Three caregivers. Layla H — 4 no-shows / 30 days. Mia N — hours down 25% MoM. Madison M — terminated client + no rebook. Slack the team?"
  • ·"Two stale assessments — Mr. Phelps (28 days overdue), Mrs. Watson (14 days). Both flagged on next Phase 1 audit. Schedule today?"
  • ·"Senior Living Communities Network is your top referral source — $487k annualized. Brenda hasn't been called in 23 days. Birthday in 6 days. Note?"

Every answer cites the specific AxisCare row, custom form, or KPI source so you can verify in 2 clicks.

Troy Wilch
14 mo
Operating an AHHC office
AxisCare
Live, not theoretical
HCSSA
Survey-defense-grade
WHY WE BUILT THIS

Built by a Franchise Owner Who Lived the Chaos.

"I was running our office from a dozen browser tabs and a running Slack of 'did anyone follow up on…' So I built the portal I wished I had."
Troy Wilch
Troy Wilch
Founder · Home Care Franchise Owner · Navy Corpsman · Marine

The portal runs in production on our own AHHC office today — every dashboard you see in the demo is something we built because we needed it Monday morning.

02 · THE SOLUTION

One portal. All the data. AI at every layer.

Every morning at 8 AM, the portal pulls fresh AxisCare data, runs it through rule engines for every operational domain, and publishes results to 18+ dashboards — plus emails a daily briefing to the owner and operations team.

🔍 Click to enlarge
Ops Portal · Newsletter Builder
Newsletter Builder
  • Daily AxisCare pull. Clients, caregivers, visits, credentials, custom forms — refreshed every morning at 8 AM.
  • Python rule engines per domain. Compliance, retention, ROI, staffing — each its own auditable module.
  • Base44-hosted portal with RBAC. Owner / Clinical / Scheduler / Marketing roles see what they need.
  • Daily email briefings. Owner, RN, HR, and scheduler each get their own scoped digest.
  • Business IQ chat. Natural-language queries on live data — every answer cites its source.
  • Leadsnap heatmap + Local SEO + review monitoring. Embedded directly in the portal.
03 · WHAT'S INSIDE

18 pages. Every domain of the agency.

From the morning operational pulse to the Sunday-night strategic read — every workflow has its own page.

OPERATIONS

Daily Briefing

Today's schedule, unassigned shifts, yesterday's verification rate, payroll watch. Emailed at 8 AM + live on the portal.

OPERATIONS

Monday Digest

Weekly executive summary: schedule integrity, QAPI readiness, action queue, watchlist caregivers, revenue run-rate.

INSIGHTS

Owner's Strategic Brief

Sunday-night read: revenue, headcount changes, business development, clinical risk, top referral sources.

COMPLIANCE

QAPI Compliance

HCSSA Phase 1 readiness score with check-by-check findings. Green / Yellow / Red status with audit trail.

CLINICAL

Triage & Acuity Staffing

High-acuity client roster, caregiver competency matching, triage review queue, critical misassignments.

PEOPLE

Caregiver Reliability

30-day scoreboard ranking every caregiver on no-shows, late clock-ins, cancellations. Gold / Silver / Coach / Watchlist badges.

PEOPLE

Retention Radar

Flight-risk scoring per active caregiver — reasons, anniversaries, birthdays, milestone check-ins. Retention at a glance.

SCHEDULE

Schedule Integrity

Recurring schedule vs reality. Missing visits, broken patterns, integrity %. The scheduler's daily work queue.

COMPLIANCE

GPS & Distance Monitor

EVV clock-in anomalies — catches "buddy punches" and data-entry errors. Mandatory for Medicaid compliance.

REVENUE

Referral ROI

Every referral source ranked by annualized revenue. Which partners are hot, which have gone cold, who's unattributed.

PEOPLE

Training Assignments

Every active caregiver mapped to their HCSSA training queue. Onboarding + specialty + annual, prioritized by acuity exposure.

CLINICAL

RN Delegation

Workstream tasks + CEU tracker for the RN leading the agency's transition to RN-delegated care.

AI · FLAGSHIP

Business IQ

Ask your agency anything. "Who's at flight risk?" "How's QAPI trending?" "Which referral sources went cold?" Every answer cites its source.

MARKETING

Newsletter Builder

One-click auto-draft for Client and Caregiver newsletters. Live stats auto-fill the intro; marketing edits from a warm start.

MARKETING

Social Calendar

Content generator for FB / IG / GBP / LinkedIn. Pick a type, pick platforms, click Generate — four platform-tuned drafts in seconds.

MARKETING

Local SEO

Leadsnap geo-grid heatmap embedded live. Top-10 competitor intel, review monitoring, citation consistency.

REVENUE

KPI Bonus Dashboard

Per-role performance pay tracking — HR, scheduler, clinical, marketing. Current earnings, tier progress, bonus-on-track.

REVENUE

Royalty Report

Auto-drafts the Franchisor's weekly royalty submission — schedule details, terminations, revenue. 30-min Monday chore becomes 2 minutes.

04 · WALKTHROUGH

Six moments that change how you run the agency.

MOMENT 1

See who's about to leave — before they do.

Retention Radar scores every active caregiver on flight risk using no-show patterns, hour drops, cancellation history, and engagement signals. Bands them High / Concern / Watch / Low with the specific reasons. AxisCare doesn't do this — turnover stays a surprise. Here it's an early warning system.

🔍 Click to enlarge
Retention Radar
🔍 Click to enlarge
Caregiver Reliability
MOMENT 2

A scoreboard for every caregiver, every month.

30-day rolling reliability score per caregiver: no-shows, late clock-ins, on-time rate, cancellation breakdown by source. Gold / Silver / Coach / Watchlist badges make coaching priorities obvious. AxisCare tracks individual events; this rolls them into a fairness-to-the-team scoreboard nobody else builds.

MOMENT 3

The Sunday-night strategic read.

Weekly executive brief built for owners — past-week revenue, next-week projection, headcount changes, schedule integrity, GPS coverage, clinical risk concentration, referral pipeline, and top sources by annual run-rate. Read Sunday evening; walk into Monday already mapped out.

🔍 Click to enlarge
Owner Brief
🔍 Click to enlarge
QAPI Compliance
MOMENT 4

Compliance you can prove.

QAPI Phase 1 check-by-check: terminated caregivers still on schedule, orientation gaps, stale assessments, open compliance tasks. Green/Yellow/Red status with every finding linked to the source record. Survey day becomes a printout, not a panic.

MOMENT 5

A workspace for your RN's delegation transformation.

31 workstream tasks across Fast Lane, CEUs, Caregiver Academy, Marketing, Tech, HR, and Governance — each with full instructions, dependencies, and resource links to BON Rule 225 / TAHCH / Slusher Consulting. Plus a CEU tracker counting hours toward the RN's renewal deadline.

🔍 Click to enlarge
RN Delegation
🔍 Click to enlarge
KPI Bonus Dashboard
MOMENT 6

Performance pay, automated.

Per-role bonus dashboard tied to outcomes — HR, Scheduler, Clinical Lead, Marketing. Bronze / Silver / Gold tiers with transparent math, current earnings vs cap. Motivates staff without you running spreadsheets every payroll.

05 · UNDER THE HOOD

A pipeline, not a black box.

The portal is a stack of proven open pieces. No proprietary scoring you can't verify.

SOURCE

AxisCare API

Clients, caregivers, visits, credentials, custom forms.

SCHEDULE

GitHub Actions

Cron Mon–Fri 8 AM + Sun 7 PM.

LOGIC

Python rule engines

One module per domain — QAPI, retention, ROI, compliance.

PORTAL

Base44 + Deno

Pages, RBAC, entities, native AI chat, share tokens.

DELIVERY

Email + portal

Daily briefing + weekly digest + owner strategic brief + live dashboards.

Connected tools

AxisCare QuickBooks Online MailerLite Relay Bank Leadsnap Rallio Google Business Profile Gmail SMTP Base44 1st PassSage
06 · ROADMAP

What's next.

✅ SHIPPED

Today

  • · 18+ operational dashboards
  • · Daily + weekly briefing emails
  • · RBAC portal at ops.1stpasssage.com
  • · Business IQ AI chat
  • · Leadsnap embedded heatmap
  • · RN Delegation workspace
🔜 PHASE 2

Q3 2026

  • · 1st PassSage training enrollment API
  • · QuickBooks AR collections automation
  • · Real-time AxisCare proxy (beyond daily snapshots)
  • · Financial watchdog + reconciliation
  • · Multi-franchise tenancy
🚀 PHASE 3

Q4 2026 +

  • · SaaS launch for franchise owners
  • · Agency-specific rule engine customization
  • · HIPAA-BAA options
  • · White-label for non-franchise agencies
  • · Mobile companion app for field staff
REQUEST ACCESS

Want this for your agency?

We're piloting with a handful of franchise owners ahead of the SaaS release. If you own or operate a home care agency and want to see the portal running on your data, reach out.